Where we offer a free trial of Pro, you are not charged until the trial ends. Cancel any time before the trial ends from your billing portal and you pay nothing.
You can cancel a monthly subscription at any time; it stops renewing and you keep Pro access until the end of the current paid month. Monthly fees already paid are generally non-refundable except where required by law.
If you cancel an annual subscription within 14 days of the initial purchase or renewal and have not made substantial use of Pro features in that period, contact us for a full refund. After 14 days, annual plans are non-refundable but remain active until the end of the paid year.
EU consumers have a 14-day right of withdrawal for digital services. If you ask us to start the service immediately and it is fully performed within those 14 days, the right of withdrawal is lost, as permitted by the EU Consumer Rights Directive. Otherwise, we refund proportionally for the unused part.
If a renewal payment fails, we retry and notify you. If it remains unpaid, Pro features are paused and the account reverts to the free tier; your data is preserved subject to free-tier limits.
Email billing@luminaplot.com from your account email with your invoice number. We aim to respond within 5 business days. Approved refunds are returned to your original payment method via Stripe.
We may grant discretionary refunds for prolonged outages or billing errors. This policy does not affect your statutory rights as a consumer.